Support

Need a hand with Vamo? Email and a person will get back to you. We aim to reply within two working days.

Contact us

The quickest way to reach us is email. To help us sort things out first time, please include:

  • The email address on your Vamo account
  • Your phone model and operating system version
  • What you were doing, what you expected, and what happened instead

If you email from inside the App (Profile → Contact support), the Vamo version is added to the subject line for you.

Report a bug or send feedback

Found something broken, or have an idea for the App? Use our . It goes straight to the people building Vamo. If the problem is stopping you using your account, email us instead so we can look at it directly.

Reporting a conversation

Messages in Vamo are between you and your coach only. If something in that conversation is abusive, inappropriate or makes you uncomfortable, report it from the chat screen: tap the menu in the top right and choose Report conversation. That opens an email to us with the conversation id attached so we can find the thread; add anything you want us to know. We will review it and reply to you by email within two working days.

Subscriptions and billing

Subscriptions are purchased through the Apple App Store and billed by Apple. Manage or cancel your subscription in your Apple ID settings; deleting the App does not cancel a subscription. Refunds for App Store purchases are handled by Apple, not by us, and can be requested from Apple directly.

If you have been charged and cannot see your subscription in the App, email us with the receipt and we will look into it.

Delete your account

You can delete your account yourself, at any time, from within the App at Profile → Delete Account. Deletion is immediate and irreversible; it removes your account, your health data, and your workout, nutrition and check-in history. Our Privacy Policy lists exactly what is removed.

Coach accounts cannot be self-deleted in the App. Email us and we will do it for you.

Legal

Vamo is operated by Jack Robinson Contracting Ltd, a company registered in England & Wales (company number 16969770), 6 Vousden Grove, London, SE28 0PG, United Kingdom.